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OpenTelemed: Bridging the Digital Divide – Improving Telehealth Access for All

Telehealth holds immense potential, but accessibility remains a critical barrier for countless individuals. At OpenTelemed, we’re committed to bridging the digital divide and ensuring equal access to quality virtual care for all, regardless of background or circumstance.

Connecting with Underserved Communities:

Here’s how we empower you to reach underserved patients:

Telehealth for Limited Technology:

Phone as an Option: Offer phone appointments for those lacking internet or devices. Ensure HIPAA compliance and check billing policies.

Identify Free Hotspots: Share information about nearby libraries, parks, and community centers with free internet access before visits. Prioritize data security.

Maximize Cost Savings: Guide patients towards government programs like ACP and Lifeline for subsidized internet and devices.

Telehealth for People with Disabilities:

Accessibility Before, During, and After: Adapt procedures and provide additional support, considering technology needs, longer appointment times, and accessible materials (printed, audio, Braille).

Accessible Online Tools: Ensure your website and tools are compatible with screen readers and offer large text. Utilize resources like for guidance.

Effective Communication: Utilize interpreters, communication aids, and qualified companions for deaf/hard-of-hearing patients. Follow regulations and best practices.

Telehealth for Limited English Proficiency:

Multilingual Resources: Identify patient languages, create relevant materials, and plan for interpreter support. Utilize “I speak” cards to determine preferred language.

Accessible Communication: Translate vital documents (platform, portal, forms, prescriptions, etc.) according to regulations. Use accessible materials in multiple languages.

Qualified Interpreters: Utilize medical interpreters familiar with remote interpretation and match patients with language-proficient providers when possible.

Telehealth for Older Patients:

Patient Support Services: Offer additional guidance and assistance with technology and virtual visits. Consider providing step-by-step manuals or video tutorials.

Accessible Resources: Adapt materials for hearing/vision challenges and cognitive impairment. Refer to “Telehealth for People with Disabilities” for details.

Digital Literacy Support:

Empower Patients: Provide resources and education to enhance digital literacy and equip patients to fully utilize telehealth for communication, information access, and managing their health.

OpenTelemed: Your Partner in Equitable Telehealth:

By embracing these strategies and partnering with OpenTelemed, you can break down barriers and make virtual care a reality for every patient. Imagine a future where everyone has equal access to quality healthcare, regardless of zip code or circumstance. Join us in transforming healthcare and building a stronger, healthier future for all.

Together, we can bridge the digital divide and create a truly inclusive telehealth landscape.