Return Policy

OpenTelemed Return Policy

At OpenTelemed, we are committed to providing our clients with a seamless and hassle-free experience. Our comprehensive return policy ensures that you can confidently purchase our digital practice suite, which includes website design, content writing, compliance and insurance credentialing, medical billing, coding, and marketing support. We offer a 24-hour review period, during which you can evaluate our services and request a return if needed.

Return Timeline: 24 Hours

At OpenTelemed, we understand that making the right decision for your practice is crucial. That’s why we offer a 24-hour review period for all of our services. This allows you to thoroughly evaluate the quality of our work and ensure that it meets your expectations. If you’re not completely satisfied, you can request a return within this time frame, and we’ll process your refund promptly.

Eligible Products

Our comprehensive digital practice suite includes a wide range of services to support the growth and success of your medical practice. The products eligible for return include website design, content writing, compliance and insurance credentialing, medical billing and coding, and marketing support. Whether you’re looking to enhance your online presence, streamline your administrative tasks, or attract new patients, our suite of services is designed to meet your needs.


While we strive to provide a flexible and accommodating return policy, there are certain exclusions to keep in mind. Any custom work or services that have been completed and delivered cannot be returned. Additionally, if you have already received a refund for a previous return, you will not be eligible for another refund within the same 24-hour period. It’s important to review the details of our policy carefully to ensure that your purchase is eligible for a return.


Refund Process


Request a Return

To initiate the refund process, simply contact our customer support team within the 24-hour review period. Our team will guide you through the necessary steps to submit your request.


Review and Approval

Once your return request is received, our team will review the details and determine if the service is eligible for a refund. We’ll aim to provide a decision within 48 hours.


Refund Issuance

If your return is approved, we’ll process the refund to the original payment method used for your purchase. This typically takes 5-7 business days to appear in your account.


Shipping and Handling

Since our services are delivered digitally, there are no physical products to ship. All of our services are accessible online, and you can easily download or access the materials as needed. The delivery of our services is seamless and efficient, ensuring that you can start using our solutions right away. If you have any questions or concerns about the delivery process, our customer support team is available to assist you.

Contact Information


1001 S. Main St., STE Kalispell , MT 59901


(833) 948-2009


If you have any questions or need assistance with your return, please don’t hesitate to reach out to our dedicated customer support team. We are available to address your concerns and ensure that your experience with OpenTelemed is exceptional.


Additional Terms and Conditions

While our return policy is designed to be straightforward and transparent, there may be additional terms and conditions that apply. We encourage you to review the full terms and conditions of your purchase to ensure that you understand all of the details. This includes any limitations or exclusions that may apply, as well as any applicable laws or regulations. If you have any questions or need clarification on our policies, our team is here to assist you.